Company Name: Quanzhou Lange Technology Co., Ltd.
Email: service@bovirela.com
At Bovirela™, we want every piece you bring into your home to meet your expectations. If you need to return an item or request assistance with your order, our team is here to help.
This Return & Refund Policy explains the requirements and process for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following requirements:
✨ The product must be in its original condition
✨ The item must be unused and free from signs of wear or damage
✨ All original packaging, accessories, and included materials must be retained
✨ Proof of purchase or order confirmation must be provided
For decorative items, please ensure the product is carefully repackaged to prevent damage during return shipping.
2. How to Request a Return
To begin the return process, please contact our customer service team:
Email:
service@bovirela.com
Please include:
• Order number
• Product name
• Reason for return
• Photos or additional details if the item has an issue
After reviewing your request, our team will provide return instructions if your request is approved.
Important:
Items returned without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and package every Bovirela™ product before shipment.
If your order arrives damaged, defective, or you receive an incorrect item:
✨ Contact us as soon as possible after delivery
✨ Provide photos of the product and packaging
✨ Our team will review the situation and provide an appropriate solution
Depending on the circumstances, we may offer a replacement, exchange, or refund assistance.
4. Items Not Eligible for Return
Certain products may not be accepted for return, including:
• Items that have been used, modified, or damaged after delivery
• Products without original packaging
• Custom-made or personalized items
• Clearance or final sale products
• Gift cards
• Original shipping charges paid during checkout
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Exchanges
If you would like to exchange an item for another product, we recommend the following process:
- Submit a return request for the original item
- Wait for return approval and inspection
- Place a new order for your preferred replacement item
This allows us to process your request more efficiently and helps ensure product availability.
6. International Return Policy
For customers outside the United States, return eligibility follows the same product condition requirements.
Please note:
• Customers may be responsible for return shipping costs unless the item arrives damaged or incorrect
• Customs fees, import charges, and international shipping costs are generally non-refundable
• Return procedures may vary depending on destination regulations
7. Refund Process
Once your returned item arrives and passes inspection, we will notify you regarding your refund status.
If approved:
✨ Refunds will be issued to your original payment method
✨ Processing may take up to 10 business days
✨ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please do not send items back before receiving return approval from our customer service team.
A return confirmation and shipping instructions are required before any package is sent.
Return Contact:
Quanzhou Lange Technology Co., Ltd.
Customer Service Email:
service@bovirela.com
Our Commitment
At Bovirela™, we are committed to providing carefully designed décor pieces and a reliable shopping experience.
If something does not meet your expectations, our team will work with you to find a fair and helpful solution.
Thank you for choosing Bovirela™ —
bringing timeless design and thoughtful beauty into your home.